Terms of Service

Last updated: July 8, 2026

These Terms of Service ("Terms") govern your access to and use of Talexa, an AI-powered recruitment automation platform operated by Millionways ("Talexa", "we", "our", or "us"), available at talexa.millionways.in. By creating an account or using the service, you ("Customer", "you") agree to these Terms. If you do not agree, do not use Talexa.

1. The Service

Talexa lets recruiting organisations run automated candidate screening campaigns over WhatsApp, using AI to evaluate candidate responses against criteria the recruiter defines. Features, limits, and pricing may change over time.

2. Eligibility & Account Registration

You must be at least 18 years old and authorised to act on behalf of your organisation. You agree to provide accurate registration information, keep your credentials confidential, and are responsible for all activity under your account. You must verify your email address before your account is activated.

3. Data Protection — Fiduciary / Processor Relationship

• With respect to candidate personal data you upload or generate through the service, you (the Customer's organisation) are the Data Fiduciary and Talexa is your Data Processor.
• Talexa will process such personal data only on your documented instructions and solely to provide the service, and will apply reasonable security safeguards as described in our Privacy Policy.
• You are responsible for ensuring you have a valid lawful basis (consent or a legitimate use under the DPDP Act) to collect and upload candidate data, for providing candidates any required notice, and for responding to data-principal requests. Talexa will provide reasonable tools and assistance (e.g. data export, deletion, and STOP-based opt-out).
• You must not upload personal data of minors or sensitive data that you are not lawfully entitled to process.

4. Acceptable Use

You agree not to:

• Send spam, unsolicited marketing, or messages to individuals who have not applied to or interacted with your organisation for a recruitment purpose;
• Use the service for any unlawful, fraudulent, deceptive, harassing, or discriminatory purpose;
• Upload malware, attempt to breach security, access other organisations' data, reverse-engineer, scrape, or overload the platform;
• Resell or provide the service to third parties without our written consent.

5. WhatsApp & Third-Party Platforms

The service relies on the Meta WhatsApp Business Platform and other third-party providers. Your use must comply with Meta's WhatsApp Business Messaging Policy and applicable terms. We are not responsible for changes, outages, or account actions imposed by these third-party platforms.

6. Fees & Payment

Paid plans are billed through our payment processor (Razorpay) on the cycle shown at purchase. Fees are exclusive of applicable taxes (including GST) unless stated otherwise. Except where required by law, fees are non-refundable. We may change pricing with prior notice; changes apply from your next billing cycle.

7. Intellectual Property

Talexa, including its software, design, and content (excluding your data), is owned by Millionways and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You retain all rights to the data you upload.

8. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the service and use it only to perform under these Terms.

9. Service Availability & Disclaimer

We aim for high availability but do not guarantee uninterrupted or error-free service. AI-generated scores and assessments are decision-support aids and may contain errors; you are responsible for your own hiring decisions. The service is provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid to us in the three (3) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Talexa and Millionways harmless from claims arising out of your data, your use of the service, or your breach of these Terms or of applicable data-protection law in your capacity as Data Fiduciary.

12. Term, Suspension & Termination

These Terms apply while you use the service. You may stop at any time. We may suspend or terminate access for breach of these Terms, non-payment, or legal/security reasons. On termination, your right to use the service ends and we will delete or anonymise your data as described in our Privacy Policy (within 90 days), unless retention is legally required. You may request an export of your data before deletion.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the platform or email, and the "Last updated" date will change. Continued use after an update constitutes acceptance.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to any applicable arbitration or grievance process, the courts of India shall have exclusive jurisdiction over disputes arising under these Terms.

15. Grievance / Contact

© 2026 Millionways / Talexa. All rights reserved.